You can use the password recovery function. To do this on the main page you need to click the "Login" button, then click "Forgot Password?". Specify the login and email that you used when registering your account. A new password will be sent to your email address. Please note if you specified a non-existent or temporary email when registering your account, password recovery will not be possible. If you forgot your login it will also be impossible to restore access to your account. These precautions are used to protect your account from scammers.
To do this you need to go to the Settings section in your personal account. You will find it in the upper right corner of the screen. There you can change your data. Save the changes after you have changed all the necessary data.
The deposit in currency value be credited to the balance immediately without pending. Please note, if you made a deposit different from the amount that you specified during the deposit, the deposit will not be credited to your account balance. Contact the support team to solve the problem.
Requests for withdrawal of funds are processed manually. The waiting time depends on the number of received requests. The average processing time takes several minutes. The maximum processing time of the request is 24 hours.
If your request for withdrawal of funds has not yet been processed, contact the support service with a request to cancel the withdrawal operation. If your request has already been processed and you specified an incorrect (but valid) wallet number, it will not be possible to cancel it because the funds have already been transferred. In the event that you specify a non-existent or incorrect wallet number the money will be returned to the balance of your account. Pay attention that it is impossible to withdraw USD on Bitcoin wallets and vice versa.